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Privacy Notice
Clients Rights
Grievance Procedures
HIPAA
Home
Privacy Notice
Clients Rights
Grievance Procedures
HIPAA
Grievance Procedures
Any client (or guardian) who believes that their rights have been violated may file a grievance. Information about filing a grievance and the Grievance Reporting form is available from any staff member. In addition, Elizabeth Tacina, LISW-S, Clients Rights Officer is available to assist with this process. She may be reached at 330.264.9029, Monday - Friday from 9:00 am - 3:00 pm.
Informally Resolving Grievances
People receiving public mental health services have the right to informally discuss their concerns and complaints. Explaining the situation to a staff member or a client rights officer often resolves the issue.
Formally Resolving Grievances
People receiving public mental health services also have the right to have their concerns and complaints heard formally through the written grievance process. In addition, they have the right to oral and written instructions for filing a grievance. Every mental health provider must have a person whose job it is to help file grievances. According to Ohio law, service providers must post the grievance procedure in a place where it is easily seen and make copies available to clients when requested.
Appealing a Decision
The decision about a grievance is called a resolution. If someone is not satisfied with the decision or answer, they can appeal. An appeal is a request for a review of the answer.
To appeal an agency’s answer to your grievance, contact your county’s Mental Health Board online or call 614-224-1111.
Informally Resolving Grievances
People receiving public mental health services have the right to informally discuss their concerns and complaints. Explaining the situation to a staff member or a client rights officer often resolves the issue.
Formally Resolving Grievances
People receiving public mental health services also have the right to have their concerns and complaints heard formally through the written grievance process. In addition, they have the right to oral and written instructions for filing a grievance. Every mental health provider must have a person whose job it is to help file grievances. According to Ohio law, service providers must post the grievance procedure in a place where it is easily seen and make copies available to clients when requested.
Appealing a Decision
The decision about a grievance is called a resolution. If someone is not satisfied with the decision or answer, they can appeal. An appeal is a request for a review of the answer.
To appeal an agency’s answer to your grievance, contact your county’s Mental Health Board online or call 614-224-1111.
- Ask for the client rights officer (CRO) at the mental health board.
- Tell the CRO that you want to file an appeal on the agency’s answer to your grievance.
- If you are not satisfied with their response, you can appeal their decision to the Ohio Department of Mental Health & Addiction Services (OhioMHAS) using the instructions below.
- Ask to speak with the Office of Community Supports and Clients Rights.
- Tell them you want to file an appeal on the hospital’s or county mental health board's answer to your grievance.
Ohio Department of Mental Health and Addiction Services |
TCC Grievance FormBelow is The Counseling Center Grievance Reporting form. You can print this form or ask for a copy from any staff in person or request it be mailed to you.
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Clients Rights OfficerElizabeth Tacina, LISW-S, Clients Rights Officer is available to assist with this process. She may be reached at 330.264.9029, Monday - Friday from 9:00 am - 3:00 pm.
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Photo by Dave Snyder
