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2022 CARF SURVEY SUCCESSFUL
​Survey Summary:

CARF found that The Counseling Center of Wayne and Holmes Counties demonstrated the following strengths:
 The organization has established excellent community partnerships with local law enforcement, hospitals, and correctional facilities. Staff members from the organization are able to contact these partners to assist in ensuring that clients are safe and referred to the appropriate level of care as needed.
 TCC is complimented for its attention to integrated care. Nurses come to the residences on a regular basis and monitor blood pressure, weight, and A1C (blood sugar) levels. Nurses are also involved with training staff members and overseeing issues related to medication.
 The management appears committed to staff wellness. Accommodations are made when possible. Staff members are provided research-based wellness tips that they can use and integrate on the job.
 Many staff members participate in mental health consortiums, committees, and forums to dispel myths and stereotypes regarding mental illness. There is a strong emphasis on educating families and the community around the disease of mental illness and addictions. TCC has a strong presence in schools in the county, and TCC's dedicated clinical counselor provides support to children and their families on complex issues ranging from generalized anxiety order to self-harm. The counselor is very experienced and committed to helping ameliorate crises while providing essential resources.
 There is clear evidence of integration among various programs at TCC. Personnel are aware of each other's programs, and many clients are often referred to a program internally in an effort to avoid an unnecessary hospitalization while ensuring safety at all times. There is a strong sense of collegiality and collaboration.
 TCC provides services in office facilities that are well maintained, with attractive furnishings and artwork creating a warm, inviting, and therapeutic atmosphere with a welcoming ambiance for clients, their families, and staff members.
 The organization is recognized for the impressive longevity of many of its staff members. This longevity brings stability, history, and continuity to service delivery. The staff members attribute this to the culture of the organization, the leadership's compassion for staff, an openness to suggestions and ideas, and being afforded the opportunity to care for themselves so they can support their colleagues and provide quality care to others. Although there is tenure in the staff, TCC also has a nice blend of newer staff members with fresh ideas and the capacity to develop and take on leadership roles.
 Staff members are caring, motivated, and dedicated to being person centered. They have the needs of the persons served at the forefront of the services they provide. Throughout the organization there is a strong sense of teamwork. The staff members’ abilities to apply their skills effectively through encouragement and support of direct supervisors are apparent in programs. It is evident that the staff is enthusiastic and proud of the work that takes place at TCC.
 Clients report great admiration for the efforts of staff members, who go the extra mile to assist them with some of their challenges of daily living. Persons served are aware of their goals, entitlements, and rights and feel that they are acquiring the skills to serve as advocates for themselves in their relationships and their communities. They also believe that they can go to personnel with any problems they have and staff will attempt to meet their needs and help them to problem solve and/or connect them with the appropriate resources.
 TCC's leadership and management are committed to improving the lives of the persons served. They are innovative, intelligent, caring, and professional. They provide quality services that exemplify their knowledge. The leadership team is involved in generating useful and meaningful treatment enhancements such as a new, comfortable property. Some clients seeking apartments are accommodated through the program.
​ The team works hard and is successful at building trusting relationships with stakeholders. The stakeholders describe how the entire staff works intensely to better the lives of the clients. The organization's treatment functions are designed to meet the needs of the client. The staff is successful in all of its efforts to enhance programming.